Privacy Policy

When you use our website or contact our team, we may collect the following personal data:

• Your full name
• Your email address
• Your phone number
• Your message content and subject of inquiry
• Basic usage data (pages visited, browser type) via analytics tools

We do not collect sensitive personal data such as national ID numbers, financial account details, or health information.

We rely on your consent as the legal basis for collecting and processing your personal data. By submitting our contact form or reaching out to us, you consent to the processing of your data for the purposes described in this policy.

We collect your personal data through the following means:

• When you complete and submit the contact form on our website (name, email, phone, subject, and message).
• When you contact us directly via phone or WhatsApp at +254 725 268700.
• When you send us an email inquiry.
• Automatically, through Google Analytics embedded on our site — which collects anonymised usage data such as pages visited, session duration, and general geographic location (country/city level only).

We use the personal data we collect for the following purposes:

• To respond to your inquiry or product request
• To process and fulfil your order or delivery request
• To communicate with you about your inquiry, order, or products via email or phone
• To provide after-sales support and farming advice
• To improve our website and services based on usage data

We do not use your personal data for automated decision-making or profiling.

If you give us your explicit consent, we may use your contact details (phone number or email) to inform you of new products, Fugo feed promotions, farming tips, or seasonal offers from Hotline Agrovet from time to time via SMS, WhatsApp, email, or phone call.

We will never send you unsolicited marketing messages without your prior consent. You can opt out of marketing communications at any time by replying "STOP" to any SMS or WhatsApp message, or by contacting us directly.

Your personal data submitted through our contact form is transmitted securely via HTTPS (TLS encryption). Form submissions are processed by our API and forwarded to our team via a secured email service.

We retain contact inquiry data for a maximum of 24 months from the date of last interaction, after which it is securely deleted unless an ongoing business relationship requires longer retention.

Website analytics data collected via Google Analytics is retained per Google's standard data retention policy (26 months) and is anonymised.

We share your data with a limited set of trusted third-party services required to operate our website:

• Vercel — our website hosting provider. Your data passes through Vercel's infrastructure when you visit our site or submit the contact form.
• Google Analytics — collects anonymised usage data to help us understand how farmers use our website. No personally identifiable information is shared with Google beyond what is anonymised.
• Email service provider — contact form submissions are forwarded to our team via email. Only the data you submit in the form is included.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Some of our third-party service providers (including Vercel and Google) are based outside Kenya and may store or process your data in data centres located in the United States or European Union. Where such transfers occur, we rely on the data protection standards upheld by these providers (including GDPR compliance for EU processors) to ensure your data is adequately protected.

Under the Kenya Data Protection Act, 2019, you are entitled to the following rights regarding your personal data held by Hotline Agrovet:

To exercise any of these rights, please contact us at duncannguli@gmail.com or call +254 725 268700. We will respond to your request within 30 days.

Our website may contain links to external websites such as product manufacturer pages or regulatory bodies. This privacy policy applies only to hotlineagrovet.co.ke. We encourage you to read the privacy policy of any third-party website you visit through a link on our site.

We keep this policy under regular review. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your data, we will notify you directly where we hold your contact details.

We encourage you to revisit this page periodically to stay informed of any updates.

If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, please reach out to us:

If you feel your concerns have not been adequately addressed, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC):